Device Detail Activity Report

(Trading Only) The Device Detail Activity Report shows the duration of VOX and CTI activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule. for handsets and speakers individually on all Turrets in the system. Note that it is not unusual to have zero VOX activity on a Device, as it may not be in use. However, the nature of the CTI system means that even if a Device is not being used, it will still have CTI events. Activity is shown in time duration for the day, but note that if the Integration Service is restarted, the duration for the current hour will be reset to zero.

For this type of report, enter the required parameters:

Select the Data Source from the list shown.

Enter the Date Range. The maximum range is 5 days. If you enter a range of more than 5 days, the report will be generated for the first five days of the time period.

Once generated, the report shows the following details:

Item	Description
Date	The date the activity occurred. The date the activity occurred. Days are presented side by side in columns on reports so that easy comparisons can be made.
Turret ID	The identification number of the Turret on which the activity occurred.
Device ID	The line on which the activity occurred.
VOX	The number of VOX segments (audio) recorded.
CTI	The number of CTI events captured.

Click Printer Friendly to display the report as it will print.
Click Export to export the displayed information to the file:

TurretDetail-ActivityReport -<TIMESTAMP>-<DSNAME>.csv, where

<TIMESTAMP> = Report Generation Time

<DSNAME> = Data Source Name

You can save or open the file as required. Resize the spreadsheet columns as needed to view the information properly.