Customer Feedback Survey Server server role settings

Parameter

Description

Host Name

Name or IP address of the server hosting the survey server cache database.

Default Value: Value from the unified installation process (SQL Server Host Address).

Database Port

Survey Server cache database port.

Default Value: Value from the unified installation process (SQL Server Port).

This parameter is used when you installed a Survey Server with a VXML interface.

Parameter

Description

Maximum Channels

Maximum number of VXML channels. When the maximum number of channels is exceeded, call processing continues and an alarm is generated.

Default Value: 0 - Unlimited

Companding Method

Specifies the codec used for playback Process of selecting a recorded interaction, playing it back to listen to the call, and viewing the content of the interaction on the screen. of sound files in surveys and verbatim messages in Customer Feedback Product in the system that provides a highly reliable, scalable and flexible voice and Web/email system for conducting intelligent and dynamic postcall and post contact surveys. reports. Values:

  • A_LAW

  • MU_LAW (Default)

IMPORTANT: Check this setting to make sure it matches your switch setting. If the parameter setting does not match, it must be changed. A full sync must be run for the change to take effect on the survey server.

For information about how to manually run a full sync, see the Customer Feedback Survey Server role in the Site zone that allows creating and managing short, context-sensitive surveys to capture data immediately after the customer’s interaction with agents. Server Interface Reference.

These parameters are required when you installed one or more Customer Feedback Survey Servers with a telephony (Teleflow) interface. Up to four media boards can be configured. On each Customer Feedback Survey Server, all boards must use the same protocol.

Parameter

Description

Protocol

Telephony protocol options.

Default Value: E1 ISDN

Options:

  • E1 ISDN

  • T1 CAS

  • T1 ISDN

  • VOIP SIP

Board #1 Enabled

Board #2 Enabled

Board #3 Enabled

Board #4 Enabled

Enables or disables the media board. When the board is enabled, additional parameters are available for configuration.

Default Value: No

Options:

  • Yes (Enabled)

  • No (Disabled)

Protocol

Parameters

T1 ISDN

E1 ISDN

  • ISDN Variant

  • ISDN Country

  • Cyclic Redundancy Check

T1 CAS

  • Number of Inbound Digits

  • Cyclic Redundancy Check

VOIP SIP

  • Companding Method

  • SIP IP Address (static)

  • Media IP Address (static)

  • Media IP Mask

  • Media IP Gateway

Related topics 

Customer Feedback Survey Server role and associations

Customer Feedback Survey Server server role associations