Interaction Applications Server Role Associations

Associated Roles	Mandatory, Optional, or If Exists	Association Scope	Association Type & Limits	Why is this Association Required or used?
Contact Database Server role in the Data Center that includes long-term interactions. The Contact Database is optimized for searching operations, and interactions are inserted and updated in bulk operations.	Mandatory	Enterprise	One-to-one	Automatic Association.
QM Database Server role in the Data Center used to store Quality Monitoring application data.	Mandatory	Enterprise	One-to-one	Automatic Association.
Speech Transcription Service Server role in the Site zone that retrieves and transcribes the audio files of recorded interactions and outputs two different types of data—the transcribed text of the recorded conversation, and metadata about the recording.	If Exists	Enterprise	One-to-all	Automatic Association.
Telephony Playback Service	If Exists	Enterprise	One-to-all	Automatic Association.
Interaction Data Warehouse Server role in the Data Center that is used to store recording, Quality Monitoring (QM), and Speech Analytics data for reporting purposes.	Mandatory	Enterprise	One-to-one	Automatic Association.
Contact OLTP Database Server role in the Data Center that is used to upload (known as marking) recorded interactions and interaction metadata for short-term storage management.	Mandatory	Enterprise	One-to-one	Automatic Association.
Interaction Flow Manager Server role in the Data Center that is used to provide Interactions and Analytics post-processing services, including call distribution, Inbox selection, etc.	Mandatory	Enterprise	One-to-one	Automatic Association.
Content Server Server role in the Site zone that uses an HTTP/HTTPS Web-based file retrieval component to search for interactions. The content server’s search is triggered by the Locator, which is the Interaction Applications’ DLL.	Mandatory	Enterprise	One-to-all	Automatic Association.
Archive Database	If Exists	Enterprise	One-to-one	Automatic Association.
Speech Application Service Server role in the Data Center that builds the index of transcribed calls for use by various system applications and services, and processes requests for retrieving analytics data based on the indexed interactions.	If Exists	Enterprise	One-to-all	Automatic Association.
Recorder Integration Service	If Exists	Enterprise	One-to-one	Automatic Association.
Integration Service	Mandatory	Enterprise	One-to-one	Automatic Association.
Framework Application	Mandatory	Enterprise	One-to-one	Automatic Association.