Recorder Analytics Framework server role settings

The following settings are required for the Recorder Analytics Framework Comprises the Recorder-based set of components shared by all the Real-Time Analytics (RTA) Framework solutions, part of Real-Time Speech Analytics as well as Identity Authentication and Fraud Detection (IAFD, also known as voice biometrics). role.

Property name

Instructions

Default value

Call object lifetime (minutes)

Provide the maximum time period in minutes to retain call objects after a call has terminated. The interval enables the framework to complete analysis of the call after it has ended.

The default value suffices for most deployments.

Default: 60

Minimum: 1

Maximum: 720

The ports configured for the Real-Time Configuration section are used for Live Monitor for each audio capture engine (IP, TDM). Live Monitor provides the audio used by the Recorder Analytics Framework for real-time processing.

  • First/Last port number ranges for IP and TDM cannot overlap

  • Since ports are used in pairs, port numbers entered must be even numbers.

    Property name

    Instructions

    Default value

    First IP Live Monitor port

    Provide the first UDP port used by the framework to receive audio from an IP Recorder.

    Default: 30000

    Minimum: 1024

    Maximum: 65535

    Last IP Live Monitor port

    Provide the last UDP port used by the framework to receive audio from an IP Recorder.

    Default: 32500

    Minimum: 1024

    Maximum: 65535

    First TDM Live Monitor port

    Provide the first UDP port used by the framework to receive audio from a TDM Recorder.

    Default: 33000

    Minimum: 1024

    Maximum: 65535

    Last TDM Live Monitor port

    Provide the last UDP port used by the framework to receive audio from a TDM Recorder.

    Default: 35500

    Minimum: 1024

    Maximum: 65535

Real-Time Analytics (RTA) Framework campaigns process historical calls (post-processing) and function as do Archive campaigns with respect to locating recorded calls.

Property name

Instructions

Default value

Maximum number of query results

Provide the maximum number of calls returned by each database query.

Default: 3500

Minimum: 1

Maximum: 10000

Query window (minutes)

Provide the span of time in minutes each database query searches.

Default: 60

Minimum: 1

Maximum: 1440

Delay after recording (minutes)

Provide the minimum period in minutes after a call is recorded before it can be included in a campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads..

Default: 60

Minimum: 1

Maximum: 525600

Related topics 

Recorder Analytics Framework server role and associations

Recorder Analytics Framework server role associations

Recorder Analytics Framework server role to servers associations